Consumer Disputes

What is a consumer dispute?

It can be almost anything involving the sale or purchase of goods or services. Generally there can be some failure on the part of the seller or merchant to meet the expectations of or promises to the purchaser.

Specific consumer disputes may involve the following:

  • insurance policy misrepresentation;
  • denied warranty coverage;
  • misrepresentation by salesperson concerning a product or service.

The Texas Deceptive Trade Practices-Consumer Protection Act sets out a very specific list of “false, misleading, or deceptive acts or practices“. Additionally, relief may also be available for breach of express or implied warranty, or an “unconscionable action or course of action” which is also defined by the Act.

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